Privacy Policy

This Privacy Policy explains how Platinum78 Digital Ltd ("we", "us", or "our") collects, uses, and protects your personal data when you interact with Estate Online, including our websites, marketing services, SEO services, web design services, and related communications.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.

1. Company Information

Platinum78 Digital Ltd
4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB
Email: administrator@estateonline.ai
Phone: +44 20 4538 4558

We act as the data controller for your personal data.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, including:

• Name and contact details
• Company or agency name
• Website information
• Enquiry details and project requirements
• Billing and payment information
• Communications with us (emails, forms, calls, feedback)

2.2 Automatically Collected Information

When you use our websites or services, we may collect:

• IP address
• Browser and device information
• Website usage data
• Analytics and performance data
• Log and diagnostic information

2.3 Client Website and Marketing Data

Where we provide SEO, web design, marketing, or automation services, we may process data connected to:

• Website analytics
• Search engine performance
• Advertising platforms
• CRM or marketing integrations
• Social media platforms
• Email marketing systems

We only access information necessary to provide our services.

3. How We Use Your Data

We use your data to:

3.1 Provide Our Services

• Deliver SEO, web design, and marketing services
• Manage projects and client communications
• Improve website performance and visibility
• Provide support and maintenance

3.2 Improve Our Services

• Analyse website and service usage
• Improve functionality, performance, and user experience
• Develop new services and features

3.3 Business Operations

• Process payments and invoices
• Communicate important updates
• Prevent fraud, abuse, or security issues
• Enforce agreements and terms

3.4 Marketing Communications

Where permitted, we may send updates, insights, or marketing communications relating to our services. You can opt out at any time.

4. Legal Basis for Processing (GDPR)

We process personal data on the following legal bases:

• Contract, where processing is necessary to provide services
• Legitimate Interests, to operate and improve our business and services
• Consent, for certain marketing communications or optional tracking
• Legal Obligation, where required by law

5. How We Share Your Data

We do not sell your personal data.

We may share information with trusted third parties where necessary to provide services.

5.1 Service Providers

Including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• CRM and marketing platforms
• Website infrastructure and support providers

These providers are subject to confidentiality and data protection obligations.

5.2 Advertising and Marketing Platforms

Where relevant to campaigns or integrations, information may be shared with platforms such as:

• Google
• Meta
• LinkedIn
• Email marketing providers

5.3 Legal Requirements

We may disclose information where necessary to:

• Comply with legal obligations
• Protect rights, property, or security
• Prevent fraud or abuse
• Enforce agreements

5.4 Business Transfers

If our business is restructured, sold, or merged, relevant data may be transferred as part of that transaction.

6. International Data Transfers

Your data may be processed outside the UK or EU.

Where this occurs, we use appropriate safeguards, including:

• Standard Contractual Clauses
• Approved adequacy decisions
• Reputable providers with recognised compliance measures

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and performance
• Analyse traffic and user behaviour
• Support marketing and advertising activity
• Remember preferences where applicable

You can manage cookies through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Where data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO).

To exercise your rights, contact: administrator@estateonline.ai

10. Data Security

We implement appropriate technical and organisational security measures, including:

• HTTPS encryption
• Secure authentication systems
• Access controls and permissions
• Monitoring and logging

However, no system can be guaranteed completely secure.

11. Third-Party Websites and Services

Our websites or services may link to third-party websites or platforms.

We are not responsible for the privacy practices or content of third-party services.

12. Children's Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be reflected by revising the Effective Date above. Continued use of our services or websites constitutes acceptance of the updated policy.

14. Contact

For questions or requests regarding this Privacy Policy:

Email: administrator@estateonline.ai